Privacy policy

Privacy and confidentiality

This collection notice outlines how Resilient Byron Incorporated (ABN 31 934 926 998) collects and handles your personal information in compliance with the Privacy Act 1988 (Cth). We are committed to ensuring the confidentiality and security of your personal information and manage your personal information. We will collect and use information about you during the course of your relationship with us. We explain below when and how we may collect, use and disclose this information. It is important that the information we hold about you is up to date. You must let us know when information you have provided to us has changed as we may need to contact you in times of crisis and disasters.

COLLECTION, USE AND DISCLOSURE OF INFORMATION

We may use and disclose the information we collect about you for the following purposes: to enable us to provide a product or service; to assist in providing information about a product or service; to consider your request for a product or service; to tell you about other products or services that may be of interest to you; to assist in arrangements with other organisations (such as partners) in relation to the provision of a product or service; to manage accounts and perform other administrative and operational tasks (including risk management, systems development and testing, staff training); to consider any concerns or complaints you raise against us and/or to manage any legal action involving us; to identify, prevent or investigate any fraud, unlawful activity or misconduct (or suspected fraud, unlawful activity or misconduct); and as required by relevant laws, regulations, codes of practice and external payment systems.

ABSENCE OF RELEVANT INFORMATION

If you do not provide some or all of the information requested, we may be unable to provide you with a product or service.

INFORMATION REQUIRED BY LAW

We may collect information from you because we are required or authorised by an Australian law or court or tribunal order to collect that information. We will tell you if collection is required or authorised by law and provide you with details of the law, court or tribunal order.

PROVIDING YOUR INFORMATION TO OTHERS

We may provide your information to: participants in the provision of services (including payment organisations and merchants); an organisation that is in an arrangement with us to jointly offer services and/or has an alliance with us, to enable them or us to provide you with services; and/or promote a service; any agent, contractor or service provider we engage to carry out or assist its functions and activities (for example, mailing houses); any related entity which may use the information to: carry out its functions and activities; perform administrative and operational tasks; or comply with regulatory requirements; an organisation that assists us to identify, prevent or investigate fraud, unlawful activity or misconduct; regulatory bodies, government agencies, law enforcement bodies and courts; other parties we are authorised or required by law or court/tribunal order to disclose information to. If you do not want us to tell you about products or services, contact us at hello@resilientbyron.org to withdraw your consent.

OUR PRIVACY POLICY

Our Privacy Policy contains information about: the circumstances in which we may collect personal information from other sources (including from a third party); how to access personal information and seek correction of personal information; and how you can raise concerns that we have breached the Privacy Act or an applicable code and how we will deal with those matters.

COLLECTING SENSITIVE INFORMATION

We will not collect sensitive information about you without your consent.

PERSONAL INFORMATION YOU PROVIDE ABOUT SOMEONE ELSE

If you give us personal information about someone else, please show them a copy of this clause so that they may understand the manner in which their personal information may be used or disclosed by us in connection with your dealings with us.